Quick answers to frequently asked questions
Alternatively, contact us here for any other questions or to enquire about your bespoke piece designs
How long does it take to make a bespoke (customisation) piece?
1 week plus postage time
How long can I expect for delivery arrival?
7-10 days
How much is delivery?
Delivery is a flat rate of £6 per parcel no matter how big or small
What is your refund policy?
Non refundable
Do I need to pay a deposit for a custom piece?
Yes, you will need to put a 50% deposit which is non-refundable and the other 50% plus p&p paid in full before the item is posted
Can you produce jewellery in bulk for events, brands or customers?
Yes it is possible to cater for bulk orders but please allow a realistic time frame for personalisation, creation and delivery. Please contact Mrs Jones in the contact section to discuss orders, designs and numbers.
Can you ship outside of the UK?
Yes we can ship anywhere in the world but varied delivery costs will apply in addition to our £6 flat rate delivery charge depending on the country/postage area.
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